From First Enquiry to Confirmed Order
buyer wanting to understand the process before committing
The route from an initial enquiry to a confirmed order generally follows a similar shape regardless of the specific structure involved, though the detail at each stage varies with project complexity. Knowing what to expect makes each step easier to plan around.
Initial enquiry and rough scoping
The first conversation usually covers the general idea, roughly what the space is used for, and any obvious constraints, allowing an initial indicative direction before a formal site visit is arranged.
Site survey and detailed design
A survey visit, covered in more detail elsewhere on this site, confirms exact measurements, wall and ground conditions, and any planning considerations, feeding into a detailed design and a written quote based on what was actually found.
Reviewing and confirming the design
Once a quote and design are issued, this is the point to raise questions about colour, roof style, lighting or any other detail before signing off, since changes become more disruptive the further into production the order has gone.
Order confirmation and scheduling
Confirming the order typically moves the project into manufacturing and an installation slot is scheduled, with lead time depending on the factors discussed elsewhere around bespoke components and seasonal demand.
- 1Initial enquiry and rough scoping conversation
- 2Site survey confirming measurements and conditions
- 3Design and written quote issued for review
- 4Order confirmed and installation slot scheduled
- 5Installation carried out and final handover completed
Common questions
How many visits are usually needed before ordering?
Typically at least one survey visit is needed to confirm accurate measurements and conditions before a final quote is issued, though initial enquiries can often be scoped over the phone or by video.
Can I change my design after the survey but before ordering?
Yes, this is generally the ideal point to make changes, since the quote and drawings are still being finalised rather than already in production.
What information do I need to provide at initial enquiry?
Roughly the space involved, how you intend to use it, and any known constraints such as boundary proximity or listed status are helpful starting points.
Is there a formal contract stage?
Yes, order confirmation typically involves signing off a written quote or contract that sets out the agreed specification before manufacturing begins.
Installation and handover
The final stage covers the installation itself and a handover conversation explaining care, maintenance and any guarantee documentation, which is covered separately on this site.
In short
The ordering process runs from an initial scoping conversation through survey, design confirmation, scheduling and installation, with the survey stage anchoring the final quote.
What to do next
Get in touch to start the conversation, we'll talk you through each stage before anything is ordered.
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