What Should Happen on Handover Day
Handover is the point where responsibility for day-to-day care passes from the installation team to you, and a proper handover involves more than a quick walk-round, it should leave you with documentation and a clear sense of any maintenance expected of you going forward.
A walk-through of the finished structure
This should cover how any moving parts operate, where guttering and downpipes run, and a chance to raise any immediate concerns while the installation team is still on site to address them directly rather than by phone later.
Documentation you should receive
This typically includes guarantee terms for the relevant components, any electrical certification if lighting or power was installed, and basic care instructions specific to the materials and finishes used on your structure.
Basic maintenance worth understanding early
Simple habits like clearing debris from guttering, checking fixings periodically and cleaning glazing with appropriate products all extend the practical life of a structure, and it is worth understanding these expectations from day one rather than discovering them later.
- Guarantee and warranty documentation for each component
- Electrical certification where lighting or power fitted
- Basic cleaning and maintenance guidance
- Contact details for any future queries or issues
Common questions
What documents should I expect at handover?
Reasonable expectations include guarantee terms, any electrical certification where relevant, and basic maintenance guidance specific to your structure's materials and finishes.
Is a walk-through of the finished structure standard?
Yes, a proper handover should include time to explain how the structure works and to raise any immediate questions while the installation team is still present.
How often should I check fixings and guttering myself?
A periodic seasonal check, particularly clearing guttering before autumn and after winter, is a sensible general habit, though specific guidance should come from your installer's aftercare documentation.
What if I notice an issue a few weeks after installation?
You should have clear contact details from handover to raise this promptly, since early reporting of any issue generally makes it easier and quicker to resolve.
Who to contact if something needs attention later
A clear handover should leave you knowing exactly who to contact if an issue arises after installation, rather than having to search for contact details when something first needs attention.
In short
A proper handover includes a walk-through, guarantee and maintenance documentation, and clear contact details for any future issues, not just a finished structure and a goodbye.
What to do next
We'll walk you through everything on handover day and leave you with clear documentation for future reference.
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